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Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
The pan supports will not
rise.
Power is not turned on. Turn on the cooktop.
The pan supports, on/off
power button, or control
dials are stuck.
Food has been spilled on these
parts.
See ‘Care and cleaning’.
A flame is extremely
yellow or uneven.
The burner has been incorrectly
reassembled after cleaning.
Food has been spilled on the
mesh under the burner head.
Reassemble the burner correctly
(see ‘Care and cleaning’)
.
Call your Authorised Service
Centre or Customer Care.
A burner is not lighting. You are out of gas.
Food has been spilled on the
igniter.
The burner has been incorrectly
reassembled after cleaning.
Check your gas supply.
Call your Authorised Service
Centre or Customer Care.
Reassemble the burner correctly
(see ‘Care and cleaning’).
The flame goes out on
the low setting.
You are out of gas.
Moving air caused by opening/
closing cupboard doors is blowing
out the flame.
Draughts are blowing out the
flame.
The low flame setting is too low.
Check your gas supply.
This may occur on a low setting.
The burner will relight.
Eliminate the draught. If the
problem persists, call your
Authorised Service Centre or
Customer Care.
Call your Authorised Service
Centre or Customer Care.
Burners seem to reduce
heat automatically
after prolonged use at
high settings, even
though the setting
shown in the display
remains unchanged.
An automatic safety mechanism
reduces heat to protect the
cooktop and its surroundings from
overheating.
This is normal and requires no
action. Once the burners have
cooled to a temperature
threshold, they will
automatically power back to the
displayed setting. To minimise
the need for this mechanism,
use the wok burner for
prolonged high-heat cooking,
and ensure that the pot is not
larger than 40 cm across its
base.