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Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
Pan supports rise or
lower slowly and noisily.
Food has been spilled on these
parts.
Clean the pan supports (see
‘Care and cleaning’.)
There is an unpleasant
(gas) smell.
The cooktop is not functioning
correctly or gas could be leaking.
Shut off the gas and electricity
supply, ventilate the room and
call your Authorised Service
Centre or Customer Care.
There is an electricity
failure.
The cooktop cannot be used
without an electricity supply. If
the electricity has failed while
the cooktop was on, the gas
supply will automatically shut
off. The cooktop will return
to the ‘off’ state when the
electricity is restored and will be
ready to use.
The cooktop shuts down
suddenly. (Some alert
codes may not have had
time to display.)
The cooktop has shut itself down
to prevent damage.
There has been an electricity
failure.
Call your Authorised Service
Centre or Customer Care.
For more information, and if
alert codes were displayed, see
‘Alert codes’.
See above problem.
The cooktop is beeping
and flashing.
It is asking you to do something
.
See the ‘Alert codes’.
If the problem fails to clear after
repeated attempts, call your
Authorised Service Centre or
Customer Care.
The on/off light is
flashing three times
repeatedly and the
cooktop appears useable
but there is no flame.
The cooktop is in ‘Showroom’
mode.
Turn the power to the cooktop
off at the wall. Wait a few
seconds and then turn the
power back on again.