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Troubleshooting
All models
Problem Possible causes What to do
Exterior of
cabinet is warm.
This is normal.
Warm area on
central door seal
(French door
models only).
This is normal.
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods of
high humidity.
Wipe dry.
Condensation
inside fresh food
compartment.
Frequent or long door openings. Minimise door openings.
Door gasket leaking. Check that gasket is sitting flat and sealing
tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Door handles out
of alignment.
With time and usage, movement
may occur.
See Installation instructions – Stability
instructions (pages 5 – 18).
Tray/bin does not
slide in and out
evenly.
Packaging trapped. Check to ensure no food or packaging is
trapped behind the tray/bin.
Runners not extending fully. Holding onto sides of tray/bin, extend the
runners fully by using a firm pull – this will
reset the runner.
Taste of odour in
ice cubes.
Transfer of odour/taste from
strong smelling foods.
Wrap or cover strong smelling foods.
Excessive gasket
noise.
May be due to a build up of dirt
and/or grime.
Clean gasket and apply Armorall.
Door not closing. An obstruction is blocking door
closing.
Move obstruction.
Soft closing door feature failure
(soft closing door models only).
Soft closing door feature is not serviceable
by user.