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Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense.
The list includes common occurrences that are not the result of defective
workmanship or materials in this appliance.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of range until the rack is level. When range is
level, cooktop may appear out of alignment if counter top is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range.
Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure
cabinets are square and have sufficient room for range clearance.
Cabinets are not square or are built in too tight. Contact builder or installer to
make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted
over carpet.
Gas line is hard plumbed. Have a flexible, A.G.A./C.G.A. approved metal
appliance connector installed.
Surface Control knob has not been completely turned to LITE. Push in and turn
the Surface Control knob to LITE (until the burner ignites) and then turn the
Surface Control knob to the desired flame size.
Burner ports are clogged. Clean burners. See "To Clean the Contoured Well
Areas, Burner Cap Assembly, Trim Ring (some models), Burner Pan (some
models) and Burner Base" under General Cleaning. With the burner off, use a
small-gauge wire or needle to clean ports.
Range power cord is disconnected from outlet. Be sure cord is securely plugged
into the outlet.
Electric power outage. Burners can be lit manually. See Setting Surface
Controls in this Owner's Guide.
Burner ports are clogged. With the burner off, clean ports with a small-gauge
wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow the burner
to operate until flame is full. Dry the burners thoroughly following instructions
under General Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until
flame turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Temperature Control knob is not set properly. Make sure the Temperature
Control knob is set to the desired function. See Setting Oven Controls in this
Owner's Guide.
Be sure regulator gas valve is "on". See installation instructions.
OCCURRENCE
Range is not level.
Cannot move appliance easily.
Appliance must be accessible for
service.
Surface burners do not light.
Surface burner flame burns halfway
around.
Surface burner flame is orange.
Oven does not operate.