Filter
Top Products
11
OCCURRENCE
Entire cooktop does not
operate.
Surface element does not
heat.
Surface element too hot or
not hot enough.
Food not heating evenly.
Scratches or abrasions on
ceramic glass cooktop
surface.
Metal marks on ceramic
glass cooktop surface.
Brown streaks and specks
on ceramic glass cooktop
surface.
Areas of discoloration on
ceramic glass cooktop
surface.
POSSIBLE CAUSE/SOLUTION
(1) House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. If the
problem is a circuit overload, have this situation corrected by a qualified electrician. (2) Service
wiring not complete. Contact installation agent or dealer. (3) Power outage. Check house lights to
be sure. Call local electric company.
(1) No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit overload,
or improper connection of the armored cable supplied with the appliance, have this situation
corrected by a qualified electrician. (2) Too low heat setting. Turn control to a slightly higher setting
until element comes on. (3) Incorrect control is on. Be sure to use correct control for the element
to be used.
(1) Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly. (2) Lightweight or warped
pans being used. Use only flat, evenly balanced, medium or heavyweight cookware. (3) Voltage
is incorrect. Be sure appliance is properly connected to the specified power source. (4) Use only
flat bottom, evenly balanced, medium or heavyweight cookware. Pans having a flat bottom heat
better than warped pans. Cookware material affects heating. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
(1) Improper cookware. Select flat-bottomed cookware of a proper size to fit element. (2) Incorrect
control setting. Raise or lower setting until proper amount of heat is obtained.
(1) Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop surface
and bottom of utensils are clean before use. Small scratches do not affect cooking and will become
less visible with use. (2) Cleaning materials not recommended for glass ceramic cooktop have been
used. See Ceramic-Glass Cooktop section in this Owner's Guide. (3) Cookware with rough bottom
has been used. Use flat-bottomed, smooth utensils. See Selecting Surface Cooking Utensils in
this Owner's Guide.
(1) Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a mildly abrasive cleanser to remove marks.
(1) Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic-
Glass Cooktop section in this Owner's Guide. (2) Cleaning materials not recommended for
ceramic-glass cooktop have been used. Use recommended cleaners and cleaning method. See
Ceramic-Glass Cooktop section in this Owner's Guide.
(1) Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktop cleaning
creme. Scrub with a clean damp paper towel until the stain disappears. Wipe remaining paste away,
then apply a small amount of cooktop cleaning creme and polish with a clean paper towel. Use
cookware with clean, dry bottoms. See Ceramic-Glass Cooktop section in this Owner's Guide.
Before you call
Solutions to Common Problems