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BEFOREYOUCALL(SolutionstoCommonProblems)
OCCURRENCE POSSIBLECAUSE/SOLUTION
Rangeisnotlevel. Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs
at base of range until the rack is level. When range is level, cooktop may appear out of alignment if
countertop is not level.
Weak, unstable oor. Be sure oor is level and can adequately support range. If oor is sagging or
slopping, contact a carpenter to correct the situation.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and
have sufcient room for range clearance.
Cannotmove
applianceeasily.
Appliancemustbe
accessibleforservice.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpet interferes with range. Provide sufcient space so range can be lifted over carpet.
Gas line is hard-plumbed. Have a exible C.S.A international approved metal appliance connector
installed.
Entirerangeoroven
doesnotoperate.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Call an authorized servicer.
Electrical power outage. Check house lights to be sure. Call your local electric company for service.
Ovencontrolbeeps
anddisplaysanyF
codeerror(ex.:F11)
Electronic control has detected a fault condition. Press Cancel to clear the display and stop beeping.
Reprogram oven. If fault recurs, record fault number. Press Cancel and call an authorized servicer for
assistance.
Ovenlightdoesnot
work.
Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide.
Electrical power outage. Check house lights to be sure. Call your local electric company for service.
Surface burners do
not light.
Surface Control knob has not been completely turned to LITE. Push in and turn the Surface
Control knob to LITE until burner ignites and then turn control to desired ame size.
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or needle to
clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged
securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See Setting
Surface Controls in this Owner’s Guide.
Surface burner
ameburnshalf
way around.
Burner ports or slots are clogged. With the burner off, clean ports with a small-gauge wire or
needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the ame and allow burner to operate until ame
is full. Dry the burners thoroughly following instructions under General Cleaning.
Surface burner
ameisorange.
Dust particles in main line. Allow the burner to operate a few minutes until ame turns blue.
In coastal areas, a slightly orange ame is unavoidable due to salt air.
Poor baking results. Many factors affect baking results. Make sure the proper rack position is used. Center food in the
oven and space pans to allow air to circulate. Allow the oven to preheat to the set temperature before
placing food in the oven. Try adjusting the recipes’ recommended temperature or baking time. If you
feel the oven is too hot or cool, see "Adjusting Your Oven Temperature" section in the Electronic Oven
Control Guide.
Fan noise during
cookingoperation.
A cooling fan may automatically turn on and off to cool internal parts. It is normal, and the fan may
continue to run even after oven is turned off.
IMPORTANT
Beforeyoucallforservice, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.