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Solutions to common problems • BEFORE YOU CALL
Oven portion of
appliance does not
operate. Gas
cooktop burners
operate.
Problem Possible Causes Solutions
Be sure the oven control was set correctly for the requested
feature. See Setting Oven Controls section and review
instructions for the desired cooking function in this manual or
see "Entire appliance does not operate" in this checklist.
Be sure gas regulator valve is set to the ON position. See
installation instructions.
Gas regulator shut-off valve
may have been moved to OFF
at installation.
Entire appliance
does not operate.
Be sure appliance power cord is plugged properly to electrical
outlet. Check house circuit breaker; reset if needed. If the
electric service to the house is out, call your local electric utility
for service.
Incorrect oven control
setting.
Power supply to appliance
disconnected or electrical
power outage.
Contact your dealer, installing agent or authorized service agent
for assistance.
Service wiring is incomplete.
Cannot move
appliance easily.
Appliance must be
accessible for
service.
Range is not level.
To correct, place oven rack in center of oven. Place a bubble
level centered on the oven rack. Adjust by turning leveling legs
at bottom of range until the oven rack rests level.
Convect fan does not
start immeadiately or
turns ON and OFF
while cooking (some
models).
The convect fan will turn OFF if the oven door is opened while
any convect feature is active. Close oven door.
Convect fan turns on
with features that
should run without a
fan (some models).
For some models the convect
fan may turn ON while
preheating.
Oven control displays
"Prob ERR". The
probe is not
recognized by the
oven control.
If the error code persists, the
probe may be damaged or
the probe cable has a short.
Floor is not level, weak or
unstable.
If floor under range is sagging or sloping, contact a carpenter to
correct the problem.
The cooktop or oven racks
are not level.
Be sure kitchen cabinets are square & have sufficient room for
appliance clearance.
Cabinet alignment may make
range appear not level.
Contact builder or installer to make appliance accessible.
Gas line is hard-plumbed.
Replace gas supply line with a flexible CSA International
approved metal appliance connector.
Carpet interferes with range.
Provide sufficient space so appliance may be lifted over carpet.
Cabinets are built in too
tightly to appliance sides.
The convect fan start time is
delayed.
This is normal. The convect fan will take 6 minutes to begin
rotating after starting any convect feature.
Oven door is open.
This is normal (if equipped).
Convect fan makes
noise (some models).
The convect fan may turn ON
or OFF automatically.
This is normal. On some cooking features the convect fan may
run until the feature is done or the oven door is opened.
The probe is not fully inserted
into the probe receptacle.
Double check that the temp probe is fully inserted into probe
receptacle. Use only the probe originally supplied with range.
Remove the probe from receptacle and oven. The oven may
still be used normally without the probe. Call your authorized
service agent for a replacement probe.