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Solutions to common problems • BEFORE YOU CALL
Surface burner
flame uneven or
only part way
around burner cap.
Surface burners will
not ignite.
Surface burner
flame is orange.
If needed, surface burners may be lit manually. See section on
Setting Surface Controls.
Surface burner
flame is too high.
Adjust surface control knob to a lower flame setting.
Problem Possible Causes Solutions
Surface control knob not set
at the lite position.
Push in and turn the surface control knob to the lite position
until burner ignites; then turn knob out of the lite position and
adjust to desired flame size.
Burner ports are clogged.
With all surface burners turned OFF, use a small-gauge wire or
needle to burner head slots and ignition ports. See "Cleaning the
cooktop and surface burners" in the Care & Cleaning section
for additional cleaning instructions.
Power cord is disconnected.
Plug power cord into the power outlet.
Electric power outage.
Burner caps are not seated
properly.
Check that all surface burner caps are level and seated correctly
on surface burner heads. See "Cleaning the cooktop and surface
burners" in the Care & Cleaning section.
Moisture may be present
after cleaning.
Lightly fan the flame & allow burner to operate until flame is full.
Dry the surface burners thoroughly following the instructions
under "Cleaning the cooktop and surface burners" provided in
the Care & Cleaning section.
Burner slots or ports are
clogged.
With all surface burners turned OFF, use a small-gauge wire or
needle to burner head slots and ignition ports. See "Cleaning the
cooktop and surface burners" in the Care & Cleaning section
for additional cleaning instructions.
Burner caps are missing or
not seated properly.
Check that all surface burner caps are level and seated correctly
on surface burner heads. See "Cleaning the cooktop and surface
burners" in the Care & Cleaning section.
Oven smokes
excessively when
broiling.
Oven door was left open. Be sure oven door is closed when broiling.
Meat too close to upper
burner.
Reposition oven rack lower to provide proper clearance between
the food & the upper burner.
Excessive spillovers or
grease built up inside oven.
Regular cleaning is needed when broiling frequently.
Meat not prepared for broil.
Remove excess fat from meat. Remove fatty edges.
Insert placed incorrectly on
broil pan (some models).
Always place insert on the broil pan with ribs up and slot holes
downward. This will allow grease to drip into pan.
Flames inside oven
or smoking from
oven vent.
Excessive food spillovers in
oven.
Wipe up any excessive spillovers before starting the oven.
Should an oven fire occur, close the oven door and turn the
oven OFF. If the fire continues, use a fire extinguisher. DO NOT
put water or flour on the fire! Flour may be explosive.
Surface knob is set too high.
Burner caps are not seated properly. Check that all surface
burner caps are level and seated correctly on surface burner
heads. See "Cleaning the cooktop and surface burners" in the
Care & Cleaning section.
Burner caps are not seated
properly.
Dust particles in gas line. Allow burner to operate a few minutes until flame turns blue.
Residence near salt water. A slightly orange flame may be unavoidable from salt content in air.