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Customer Service
Before you call Customer Service, see the chapter
entitled “Before Calling for Service”.
After checking according to the chapter entitled
“Before Calling for Service”, additional help can be
requested by calling the Gaggenau Customer Service
center,
877 442 4436 (toll-free), from anywhere in the USA.
Note down the following information about your
freezer so that you have it ready and can be better
assisted if you require help or Customer Service.
Fault Possible cause Remedial action
The Light at the Ice and Water
Dispenser does not work.
The Light is switched Off. Press the Button at the Ice and Water
Dispenser Control Panel.
The Light is defective. See chapter “Light (LED)“.
Ice forms in the inflow hose
to the Ice Maker.
Low Water Pressure. Connect the appliance to the stipulated water
pressure only (see chapter “Connecting
Appliance”, section “Water Connection”).
Shut Off Tap incorrectly opened. Open Shut Off Tap fully.
Water runs from the appliance. The Water Connection Hose is not
properly sealed.
Replace the hose with a manufacturer’s
original part.
Incorrect Shut Off Tap installed. Incorrect taps can cause low water pressure
and damage to the appliance.
The water pressure is less than
usual.
Low Water Pressure. Connect the appliance to the stipulated water
pressure only (see chapter “Connecting
Appliance”, section “Water Connection”).
Shut Off Tap incorrectly opened. Open Shut Off Tap fully and check for leaks.
Check the minimum through flow.
Incorrect Shut Off Tap installed. Incorrect taps can cause low water pressure
and damage to the appliance.
Water Supply has kinks. Turn Off the Water Supply at the Shut Off Tap.
Smoothen out the kinks, exchange where
necessary.
The Filter Cartridge is blocked or needs
to be replaced.
Exchanging the Filter Cartridge.
Dealer’s name:
Address:
Telephone number:
Purchase date:
Model number:
FD number:
Serial number
Type