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PROBLEM POSSIBLE CAUSE
METAL MARKINGS • Do not slide aluminum cookware across the surface. Use recommended
(may appear as scratches) cleaning procedure to remove marks.
• Incorrect cleaning materials have been used, encrusted boilovers or grease
spatters remain on the surface. Use a razor scraper and recommended
cleaning procedure.
DARK STREAKS • Use a razor scraper and recommended cleaning procedure.
OR SPECKS
AREAS OF • Marks from aluminum and copper pans as well as mineral deposits from
DISCOLORATION water or food can be removed with the cleaning cream.
ON COOKTOP
HOT SUGAR MIXTURES/ • See the Glass Cooktop Cleaning section.
PLASTIC MELTED TO
THE SURFACE
FREQUENT CYCLING • Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
SURFACE UNITS
If you need more help
…
call, toll free:
GE Answer Center
®
800.626.2000
consumer information service
42
THE PROBLEM SOLVER
(continued)
IF YOU NEED SERVICE
We’re proud of our service and want you to be
pleased. If for some reason you are not happy with
the service you receive, here are three steps to follow
for further help.
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased.
In most cases, this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606