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Before you call for service…
Consumer Support
Troubleshooting Tips Operating Instructions Safety InstructionsInstallation Instructions
Problem Possible Causes What To Do
Water has poor Water dispenser has not been •Dispense water until all water in system is
taste/odor used for a long time. replenished.
Water in first glass Normal when refrigerator •Wait 24 hours for the refrigerator to completely
is warm is first installed. cool down.
Water dispenser has not been •Dispense water until all water is system is
used for a long time. replenished.
Water system has been drained. •Allow several hours for replenished supply to chill.
Water dispenser Water supply line turned off •See Installing the water line.
does not work or not connected.
Water filter clogged. •Replace filter cartridge or remove filter and install plug.
Air may be trapped in •Press the dispenser arm for at least 2 minutes.
the water system.
Water spurting from Newly-installed filter cartridge. •Run water from the dispenser for 3 minutes
dispenser (about 1
1
⁄2 gallons).
Water is not dispensed Water in reservoir is frozen •Set the refrigerator control to a warmer setting and
but icemaker is working because the controls are wait 24 hours. If water does not dispense after 24 hours,
set too cold. call for service.
No water or ice cube Supply line or shutoff valve •Call a plumber.
production is clogged.
Water filter clogged. •Replace filter cartridge or remove filter and install plug.
Filter cartridge not •Remove and reinstall filter cartridge, being certain that
properly installed. it locks into place. The blade on the end of the cartridge
should be positioned vertically.
Water is leaking from Glass not being held under •Hold the glass underneath the dispenser for 2–3 seconds
dispenser the dispenser long enough after releasing the dispenser button. Water may continue
after button is released. to dispense after the button is released.
Air may be present in the •Dispense water for at least 2 minutes to remove air
water line system, causing from system.
water to drip after being
dispensed.
Troubleshooting Tips