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If you need service.
In many cities, there’s a General Electric
Factory Service Center. Call, and a radio
dispatched truck will come to your home by
appointment —
morning or afternoon. Charge
the work, if you Eke. All the centers accept
both MasterCard and Visa Cards;
Check the White Pages for “GENERAL
ELECTRIC COMPANY” or “GENERAL
ELECTRIC FACTORY SERVICE.”
Or look for General Electric franchised
Customer Care” servicers. You’ll find them
in the Yellow Pages under “GENERAL
ELECTRIC CUSTOMER CARE@
SERVICE” or “GENERAL ELECTRIC–
HOTPOINT CUSTOMER CARE@
SERVICE.”
If you need service literature, parts lists,
parts or accessories, contact one of the
Factory Service Centers, a franchised
Customer Carea servicer or your dealer.
If you are dissatisfied with the service you
received, here are three steps you should
follow:
FIRST, contact the people who serviced your
appliance. Explain why you are dissatisfied.
In most cases, this will solve the problem.
NEXT, if you are still dissatisfied, write
all the details — including your phone
number — to:
Manager, Consumer Relations
General Electric Company
Appliance Park
Louisville, Kentucky 40225
FINALLY, if your problem is still not
resolved, write:
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, Illinois 60606
This panel, known as MACAP, is a group of
independent consumer experts under the
sponsorship of several industry associations.
Its purpose is to study practices and advise
the industry of ways to improve customer
service. Because MACAP is free of industry
control and influence, it is able to make
impartial recommendations, considering each
case individually.
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