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Truth or Myth? Answer Explanation
The refrigerator water filter may require replacement
prior to six months of use
TRUE The water filter indicator will indicate the need to replace the water
filter every six months or 170 gallons of water dispensed (select models
only). Water quality varies from city to city. If water flow from the
dispenser slows, or ice production decreases, the water filter should be
replaced, even though the filter indicator may not indicate the need for
replacement.
The automatic ice maker in my refrigerator will
produce ice when the refrigerator is plugged in to a
power receptacle.
MYTH The refrigerator must be connected to water, and the ice maker must be
turned on. Make sure the ice maker is turned on, only after the water
line is connected and water is turned on. The ice maker can be turned
on/off from the controls and ensure the ice maker is on, as indicated on
the refrigerator control panel. See About the Automatic Ice Maker.
After the refrigerator has been plugged in and
connected to water, I will immediately have unlimited
chilled water available from the water dispenser.
MYTH The water dispenser tank located inside the refrigerator stores water
for dispensing. The water in this tank requires 24 hours to chill after
installation. High usage conditions will not allow time for the water to
chill.
After water dispenses, a few drops of water are
normal.
TRUE A few drops of water may fall from the dispenser, after the dispenser
paddle has been released. To minimize the drops, remove the glass
slowly from the dispenser.
I will never see frost inside the freezer compartment. MYTH Frost inside the freezer typically indicates that the door is not properly
sealed, or has been left open. If frost is found, clear the frost using a
plastic spatula and towel, then check to ensure that no food packages
or containers are preventing the freezer door from closing. Check the
refrigerator control panel to ensure the door alarm is on.
Before you call for service, review the detailed troubleshooting tips in the Owner’s man-
ual. If needed, service can be scheduled by visiting us online GEAppliances.com or calling
800.GE.CARES 800.432.2737. In Canada visit GEAppliances.ca or call 800.561.3344.
Truth or Myth
SERVICE
Troubleshooting Tips Continued
Before you call for service…
Problem Possible Causes What to Do
Delay when using Keurig K-cup Pod
dispenser
To ensure a quality beverage is
delivered, a short delay is required to
ensure the refrigerator is operating
correctly
Ensuring consistent, quality operation
requires the refrigerator to delay dispense
for a short period of time
After brewing, my powdered beverage
is not fully cleared from the used pod
Depending on size selected, the powder
may not dissolve fully. Some powdered
beverages develop into ‘clumps’ when
left sitting for some time
Shake the powdered pods before brewing
to break up these clumps and allow better
clearing. For powdered beverage with no
filter, use the Cocoa cycle selection
Brewer lid is difficult to close K-cup is not fully seated Press K-cup all the way down into the
brewer prior to closing the lid. Lower
needle must puncture K-cup bfore closing
the brewer lid
Brewer leaks during the brew cycle Trouble in closing brewer lid or
damaged K-cup
Press K-cup all the way down into the
brewer prior to closing the lid. Lower
needle must puncture K-cup bfore
closing the brewer lid. Recommend using
official Keurig K-cups that have not been
damaged and have a good seal between
the top cover and plastic bottom