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Troubleshooting Tips
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pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units will not
Improper cookware • Use pans which are flat and match the diameter
maintain a rolling boil
being used. of the surface unit selected.
or cooking is not
fast enough
Surface units do
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
not work properly
blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Surface unit stops
• This is normal. The unit is still on and hot.
glowing when turned
to a lower setting
Scratches (may appear
Incorrect cleaning • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop
methods being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned • See the
Cleaning the glass cooktop
section.
on the cooktop
before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored glass when it is hot. This is temporary and will disappear
cooktop. as the glass cools.
Plastic melted to
Hot cooktop came into • See the
Glass surface—potential for permanent damage
the surface
contact with plastic placed section in the
Cleaning the glass cooktop
section.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop
on the cooktop.
Frequent cycling
Improper cookware • Use only flat cookware to minimize cycling.
off and on of
being used.
surface units
Control signals after
You forgot to enter a • Touch the
Bake
pad and desired temperature or the
entering cooking time
bake temperature or
Self Clean
pad and desired clean time.
or delay start
cleaning time.
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Before You Call For Service…
Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions