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Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Cause What To Do
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Improper cookware being used. Use pans which are flat and match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover pan with a lid until desired heat is obtained.
Surface units do not
work properly
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set. Check to see the correct control is set for the surface unit
you are using.
Surface unit stops
glowing when turned to
a lower setting
The unit is still on and hot. This is normal.
Scratches (may appear
as cracks) on cooktop
glass surface
Incorrect cleaning methods
being used.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned
before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a
light-colored cooktop.
This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the
cooktop.
Call a qualified technician for replacement.
Frequent cycling off and
on of surface units
Improper cookware being used. Use only flat cookware to minimize cycling.
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different
cooking system from your old
oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE: This adjustment affects Bake, and Convection
Bake temperatures; it will not affect Convection Roast,
Broil or Clean.
Food does not bake
properly
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or
rack is not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware
of improper size being used.
See the Cookware section.
Oven temperature needs
adjustment.
See the Special Features section.
Ingredient substitution Substituting ingredients can change the recipe outcome.
Troubleshooting tips ... Before you call for service
TROUBLESHOOTING TIPS