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Customer Service Troubleshooting Tips
Care and Cleaning
Operating Instructions Safety Instructions
Before You Call For Service…
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Burners do not light
Plug on range is not • On models with electric ignition, make sure electrical
completely inserted in plug is plugged into a live, properly grounded outlet.
the electrical outlet.
Burner holes on the side • Remove the burners and clean them with a safety pin
or around the top of the or paper clip. Make sure you do not enlarge the holes.
burner may be clogged.
Burners may not be fitted • Remove the burners and reinstall them properly.
correctly onto the mounting
Burners have yellow or
The combustion quality of • Use the illustrations below to determine if your burner
burner flames needs to be flames are normal. If burner flames look like
determined visually. service. Normal burner flames should look like
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas