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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips
Consumer Support
Before you call for service…
www.GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface elements will not Improper cookware • Use pans which are absolutely flat and match
maintain a rolling boil being used. the diameter of the surface element selected.
or cooking is slow
Surface elements do Cooktop controls • Check to see the correct control is set for the surface
not work properly improperly set. element you are using.
Scratches on cooktop Incorrect cleaning methods • Use recommended cleaning procedures. See the
glass surface being used. Cleaning the glass cooktop section.
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored glass when it is hot. This is temporary and will disappear
cooktop. as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface – potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.
off and on of being used. See the Radiant surface elements section.
surface elements
Unresponsive keypad Keypad is dirty. • Clean the keypad.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Pan detection/sizing Improper cookware • Use a flat, metallic pan that is 4.0″ or larger.
not working properly being used.
Pan is improperly placed. • Make sure the pan is centered on the corresponding
surface element.
Cooktop control • Check to see that the control is set properly.
improperly set.