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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Oven will not start A fuse in your home may be • Replace fuse or reset circuit breaker.
blown or the circuit breaker
tripped.
Power surge. • Unplug the microwave oven, then plug it back in.
Plug not fully inserted into wall • Make sure the 3-prong plug on the oven is fully inserted
outlet. into wall outlet.
Door not securely closed. • Open the door and close securely.
Control panel lighted, Door not securely closed. • Open the door and close securely.
yet oven will not start
Start/Enter pad not touched • Touch Start/Enter.
after entering cooking selection.
Another selection entered • Touch Clear/Off.
already in oven and Clear/Off
pad not touched to cancel it.
Cooking time not entered after • Make sure you have entered cooking time after touching
touching Time Cook. Time Cook.
Clear/Off was touched • Reset cooking program and touch Start/Enter.
accidentally.
Food weight not entered after • Make sure you have entered food weight after selecting
selecting Auto Defrost or Auto Defrost or Quick Defrost.
Quick Defrost.
Food type not entered after • Make sure you have entered a food type.
touching Cook.
CONTROL LOCKED The control has been locked. •Touch and hold Clear/Off for about 3 seconds
appears on display to unlock the control.
OVEN TOO HOT FOR One of the sensor cooking •These features will not operate when the oven is hot.
SENSOR COOKING--- pads was touched when the The oven will automatically change to cook by time
USING ALTERNATE temperature inside the oven (follow the directions in the display) or once the oven is
METHOD appears was greater than 200°F. cool enough, the sensor features will function normally.
on display
Floor of the oven is warm The cooktop light is located •This is normal.
even when the oven has below the oven floor. When
not been used light is on, the heat it produces
may make the oven floor get
warm.
You hear an unusual You have tried to change •Many of the oven’s features are preset and cannot
low-tone beep the power level when it is be changed.
not allowed.
Oven interior light does The light bulb is loose •Tighten or change the light bulb.
not work or defective.
Oven takes longer than The Power Level is not •Reset the Power Level.
normal to cook or cooks programmed properly.
too rapidly
Before you call for service… G
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