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Be f o r e yo u ca l l fo r Se r v I c e
Problem Solution Guide
Unnecessary service calls may be expensive, frustrating and time-consuming. Before you call for service, please review the potential
problems, possible causes and remedies shown below. Also, see the facing page for various oven failure codes that can be displayed
on the control panel. Failure codes will appear where the temperature is normally displayed on the control panel.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Nothing works. Oven is not connected to electrical power. Have oven connected to a properly sized
electrical power supply by a qualified
electrician.
Power supply is not energized. Check for tripped circuit breaker or blown
fuse. Have an electrician check power
supply.
Oven will not heat. Oven settings are not correct. Follow mode selection and clock settings
as specified in OVEN OPERATION
section.
Oven is set for delay-timed cooking. Oven will turn on automatically at time set.
If desired, press CANCEL • SECURE key
to cancel out of delay timed cooking.
Clock displays incorrect time of day. Time of day is not set. Press CLOCK touch pad, then press
TIME • TEMP + or TIME • TEMP - key to
set correct time of day.
Power supply has been interrupted. Reset time of day.
Foods over-cook. Incorrect cooking time, temperature or rack
position being used.
Adjust temperature or time settings.
Oven temperature calibration differs from
your previous oven.
Calibrate temperature according to
Adjusting the Oven Temperature
section (see Care and Cleaning).
Foods under-cook. Incorrect cooking time, temperature or rack
position being used.
Adjust temperature or time settings.
Oven temperature calibration differs from
your previous oven.
Calibrate temperature according to
Adjusting the Oven Temperature
section (see Care and Cleaning).
Oven does not self-clean. Door is not shut tight so automatic door
latch will not lock.
Close door tightly.
Oven settings are not correct. Follow mode selection and clock settings
as specified in the Self-Cleaning section
(see Care and Cleaning).
Oven is set for delay timed cleaning. Oven will turn on automatically at time set.
If desired, press CANCEL • SECURE key
to cancel out delay-timed cleaning.
Oven light will not work. Light bulb is burned out. Follow Replacing the Oven Light section
(see Care and Cleaning).
Door will not open. Oven is in self-clean mode. If oven is hot, door latch will release
automatically when oven temperature falls
below390˚Fatendofcycle.
If SELF-CLEAN was just selected and
the oven is still cool, press CANCEL •
SECURE key to turn off self-clean. The
door will open in about 30 seconds.
Oven is set to self-clean in delay-timed
mode.
Oven will turn on automatically at time set.
If desired, press CANCEL • SECURE key
to cancel out of delay-timed mode.