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Before You Call For Service…
Radiant Cooktop
Save time
and money!
Review the
troubleshooting tips
on the following
pages first and you
may not need to call
for service.
PROBLEM POSSIBLE CAUSE
SURFACE UNITS • You must use pans which are absolutely flat. If light can be seen
WILL NOT MAINTAIN between the pan bottom and a straight edge, the surface units will
A ROLLING BOIL OR not transfer heat properly.
COOKING IS SLOW
• Pan bottoms should closely match the diameter of the surface unit
selected.
COOKTOP FEELS • The glass cooktop surfaces may seem hotter than you are used to.
HOT This is normal. Use pans which are absolutely flat.
SURFACE UNITS • Difficulty may be in the main distribution panel of your house, caused
DO NOT WORK by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
PROPERLY main fuse or the main circuit breaker, depending on the nature of
the power supply. If a circuit breaker is involved, reset it. If the
control box uses fuses, the cooktop fuse (a cartridge-type) should be
changed, BUT ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL
CIRCUITS. If after performing one of these procedures, the fuse
blows or circuit breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
• Cooktop surface unit controls are not properly set or the wrong
control knob is set for the surface unit you are using.
TINY SCRATCHES • Incorrect cleaning methods have been used, cookware with rough
OR METAL MARKS bottoms have been used, or coarse particles (salt or sand) were
(may appear as cracks) between the cookware and the surface of the cooktop. Use
OR ABRASIONS ON recommended cleaning procedures, be sure cookware bottoms and
RADIANT COOKTOP cookware are clean before use, and use cookware with smooth
GLASS SURFACE bottoms. Tiny scratches are not removable but will become less visible
in time as a result of cleaning.
AREAS OF • Marks from aluminum and copper pans as well as mineral deposits
DISCOLORATION from water or food can be removed with the cleaning cream.
OR DARK STREAKS
• Hot surface on a model with a white glass cooktop. This is normal.
ON THE COOKTOP
The surface may appear discolored when it is hot. This is temporary
and will disappear as the glass cools.
Food spillovers should always be cleaned before the next use of the
cooktop, following the cleaning instructions in the Glass Cooktop
Cleaning section.
PLASTIC MELTED • See the Glass Surface – Potential for Permanent Damage section in
TO THE SURFACE the Glass Cooktop Cleaning section.
PITTING (OR • A hot sugar mixture was spilled on the cooktop. Call a qualified
INDENTATION) technician for replacement.
OF THE COOKTOP
FREQUENT • Improper cookware used. Use only flat cookware to minimize cycling.
CYCLING OFF
AND ON OF
SURFACE UNITS
CONTROL KNOB • When the knob is at the OFF position, it must be pushed in before
WILL NOT TURN it can be turned. When the knob is at any other position, it can be
turned without being pushed in.