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Before You Call For Service…
Halogen/Radiant Cooktop
17
Save time
and money!
Review the
troubleshooting tips
on the following
pages first and you
may not need to
call for service.
PROBLEM POSSIBLE CAUSE
SURFACE UNITS • You must use pans which are absolutely flat. If light can be seen
WILL NOT MAINTAIN between the pan bottom and a straight edge, the surface units will
A ROLLING BOIL OR not transfer heat properly.
FRYING RATE IS
• Pan bottoms should closely match the diameter of the surface unit
NOT FAST ENOUGH
selected.
COOKTOP FEELS • The glass cooktop surfaces may seem hotter than you are used to.
HOT This is normal. Make sure flat-bottomed pans are used.
FOODS COOK •Improper cookware being used. Pan bottoms should be flat, fairly
SLOWLY heavy weight and the same diameter as the surface unit selected.
SURFACE UNITS • Difficulty may be in the main distribution panel of your house, caused
DO NOT WORK by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
PROPERLY main fuse or the main circuit breaker, depending on the nature of the
power supply. If a circuit breaker is involved, reset it. If the control box
uses fuses, the cooktop fuse (a cartridge-type) should be changed, BUT
ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL CIRCUITS.
If after performing one of these procedures, the fuse blows or circuit
breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
• Cooktop surface unit controls are not properly set, or the wrong
control knob is set for the surface unit you are using.
TINY SCRATCHES • Incorrect cleaning methods have been used, cookware with rough
(may appear as cracks) bottoms have been used, or coarse particles (salt or sand) were
OR ABRASIONS ON between the cookware and the surface of the cooktop. Use
HALOGEN/RADIANT recommended cleaning procedures, be sure cookware bottoms and
COOKTOP GLASS cookware are clean before use, and use cookware with smooth bottoms.
SURFACE Tiny scratches are not removable but will become less visible in time
as a result of cleaning.
METAL MARKINGS • Do not slide aluminum cookware across the surface. Use
(may appear as cracks) recommended cleaning procedure to remove marks.
• Incorrect cleaning materials have been used, encrusted boilovers
or grease spatters remain on the surface. Use a razor scraper and
recommended cleaning procedure.
DARK STREAKS •Use a razor scraper and recommended cleaning procedure.
OR SPECKS