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Problem Possible Causes Action Required
Mixer will not run. Bowl guard not closed. Rotate guard to the right until fully closed.
Bowl not raised. Raise bowl to highest position.
Timer is not engaged. Turn timer at least fi ve minutes past “0”, then to
desired time or set time to the green “on” position.
Power not connected properly. Check all power connections. Plug into a live socket.
(Do not use extension cord!) Test socket with
another item.
Building circuit breaker is off. Check breaker box.
Internal overload tripped. SP25 & smaller models: Press stop button then
press reset button. Larger models: Wait two
minutes. Press stop button then press start button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
Gear not engaged. Switch gear fully into position. (Mixer will not operate
if the speed control lever is positioned in between
speeds)
Mixer stops during Internal overload tripped. SP25 & smaller models: Press stop button then
mixing. press reset button. Larger models: Wait two
minutes. Press stop button then press start button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
Damaged or broken transmission belt. SP25 & larger models: Technician to replace belt.
Speeds were changed during mixing, Return speed control lever to a speed model
SP80PL only. position and restart the mixer.
Mixer is noisy. Mixer is not installed on level surface. Adjust surface or relocate mixer. Make sure rubber
feet are installed.
Bowl not seated correctly or clamps Ensure bowl is seated into bowl cradle correctly and
not in place. bowl clamps are locked into place.
Agitator not fi tted properly. Remove and attach agitator into position properly.
Overloading bowl. Reduce batch size. (See Capacity Chart)
Damaged or worn belt. Replace belt.
Planetary ring gear needs Technician to inspect for source of noise.
more grease. Reapply high-pressure grease.
Safety guard seized Clean & lubricate slide sheath. Technician must drop down planetary to access mat
(will not move freely). & sheath.
Agitators won’t go Lack of lubrication and/or cleaning Wipe planetary shaft with a clean damp cloth and
onto the planetary of the planetary shaft. lubricate the shaft with mineral oil or food quality
shaft easily. grease.
Troubleshooting