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Problem Possible Causes Action Required
Mixing time is too Three-phase mixer is wired wrong. Agitators should rotate clockwise around bowl. If not,
long. electrician must rewire.
Batch size too small. Increase batch size or use smaller bowl adapter kit.
(Contact dealer for purchase)
Incorrect recipe portions or Follow portions and temperatures per recipe
temperatures. instructions.
Bowl raise sticking Lack of lubrication on bowl slides Lubricate bowl slides with mineral oil or food quality
or not operational grease. If still sticking, technician must clean bowl
raise mechanism.
One or more gears Broken belt. Technician to replace belt.
not working.
Damaged or broken gear. Technician to replace gear. Always stop mixer
before shifting gears!
Mixer will not mix Incorrect or low voltage. Contact electrician.
medium or heavy
loads. Belt slipping. Technician to replace belt.
Residue leaking Contaminated hub due to build-up of Technician to remove hub and clean interior. To avoid
from hub. meat and/or vegetable juices problem, always wipe hub and dry after each use.
(especially tomatoes). *Note: Acid from tomato juices will corrode/
contaminate interior parts! Don’t mix tomatoes in
meat grinder!
Agitators touching Defective or dented bowl. Remove dents or replace bowl.
bottom or sides of
bowl. Defective agitator. Replace agitator.
Broken whip wires Batch size too large for mixer. Items Reduce batch size. (See Capacity Chart) Adjust
too fi rm, speed too high. recipe. Reduce speed.
Hand utensil dropped into bowl while Stop mixer before working on mixture.
mixing.
Broken fl at beater Ingredients too cold or too large Wait for ingredients to reach room temperature
(e.g. frozen butter, cream cheese before mixing. Reduce chunk size.
cut in chunks).
Broken dough Batch size too large for mixer. Reduce batch size. (See Capacity Chart)
hook Adjust recipe.
Ingredients too cold or too large. Wait for ingredients to reach room temperature
before mixing. Reduce chunk size.
Mixture climbs up Three-phase mixer is wired Electrician to rewire.
dough hook. incorrectly.
Discoloration of Bowl has not been thoroughly cleaned. Clean bowl again (refer to page 11).
mixed product.
Troubleshooting