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Troubleshooting Guide
Before calling the Customer Service Number, carefully check the list below for a
possible solution to your question.
POTENTIAL PROBLEM
Unit does not operate
on any speed or Pulse.
Food is not chopped,
sliced or shredded
uniformly.
Unit stops and will
not come back on.
Unit has a burning smell.
Motor seems weak.
PROBABLE CAUSE/SOLUTION
• Is the unit plugged in? Does the outlet work?
• Are the bowl, bowl lid, and food chute lid all
locked in place? See pp. 4-5 “How to
Assemble.”
• Packing too much food in the food chute, or
pushing too hard on the food pusher may cause
the processed food to be irregulary sliced or
shredded. Refer to the food processing charts
for recommended sizes and quantities.
• Are you using the recommended speed? See
pp. 8-9 “Food Processing Charts.”
• Are the bowl, bowl lid, and food chute lid all
locked in place? They may have moved slighty
during processing. See pp. 4-5 “How to
Assemble.”
• Is the outlet still working? Check it by plugging
in a working lamp or other appliance. You may
have overloaded the circuit and blown a fuse or
tripped the circuit breaker.
• Turn unit OFF, allow to stand for 3 to 4 minutes,
then turn back ON.
If none of these suggestions correct the prob-
lem, DO NOT attempt to repair the unit. Call the
Customer Service number to get the name of
your nearest Authorized Service Center.
• There may be a residue left on the motor from
the manufacturing process, causing a slight odor
during initial use. This will go away. If a strong
odor or any visible smoke appears, unplug the
unit IMMEDIATELY and call the Customer
Service number.
• Are you using the recommended speed for the
item you are processing? See pp. 8-9 “Food
Processing Charts.”
• Are you using the recommended food size and
quantity to be processed? Refer to the food
processing charts for recommended food sizes
and speeds. See pp. 8-9 “Food Processing
Charts.”
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