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Product Warranty
Hamilton Beach/Proctor-Silex, Inc.
Commercial Technical Service
261 Yadkin Road
Southern Pines, NC 28387
This Warranty supercedes all other Product Warranties
LIMITED WARRANTY
This product is warranted to be free from defects in material and workmanship for a period of two (2) years or 20,000
cycles, whichever comes first, from the date of original purchase, except as noted below. During this period, we will
repair or replace this product, at our option.
THE FOREGOING WARRANTY IS IN LIEU OF ANY OTHER WARRANTY OR CONDITION, WHETHER EXPRESS OR
IMPLIED, WRITTEN OR ORAL INCLUDING WITHOUT LIMITATION ANY STATUTORY WARRANTY OR CONDITION
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY LIABILITY IS EXPRESSLY LIMITED TO
AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID, AND ALL CLAIMS FOR SPECIAL, INCIDENTALAND
CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED.
There is no warranty with respect to parts subject to wear, including without limitation: motor brushes, container and
cutter assembly, clutches, bristle brushes, funnel, stainless steel cup, agitators, carafes, etc. This warranty extends only
to the original purchaser and does not lid any condition resulting from abuse, misuse, neglect, unauthorized repair, or
use not in conformity with the printed directions. Always use this product in accordance with the printed directions. This
warranty gives you specific legal rights and you may also have other legal rights which vary from state to state, or
province to province. Some states do not allow limitations on implied warranties or special, incidental or consequential
damages, so the foregoing limitations may not apply to you.
If you have a claim under this warranty please contact our TECHNICAL SERVICE DEPARTMENT at 1-866-285-1087
or 910-693-4277. (For faster service please have model, series, and type numbers ready for operator to assist you.)
Reasonable proof of date of purchase must be presented; otherwise the effective date of the warranty will be based
upon the date of manufacture plus ninety (90) days. You are responsible for paying shipping and handling charges to
return the product to us.
Hamilton Beach Commercial understands that your foodservice equipment is a crucial element in the
profitability of your business. If your equipment breaks down, you would like repair that’s quick, convenient,
and dependable. That’s why we provide the Express Care Service Program for this product while it’s under
the Product Warranty. You’ll find that it’s better for your bottom line and your peace of mind.
Follow these three easy steps for quick, convenient and dependable ECSP repairs:
Step One: Dial 1-866-285-1087 toll-free to speak to a member of our highly trained technical service
staff (hours Monday – Friday 8:00 AM – 5:00 PM EST). We will make an initial phone diagnosis.
Step Two. If it is determined that minimal on-site maintenance cannot be performed, Hamilton Beach
Commercial will ship a replacement product to your location.
Step Three: Once the replacement unit is received, you send the troubled unit back to Hamilton Beach
Commercial (we’ll provide the box and supporting materials to return the unit). Hamilton Beach
Commercial will pay the freight cost for the returned unit.
NOTE: The warranty of the replacement unit will be prorated based on the time period remaining on the
replaced unit.
Two-Year Express Care Service Program *
* Available only to end users located in the continental U.S., Alaska, and Hawaii