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What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construc-
tion or material faults from the date of pur-
chase from IKEA. This guarantee applies to
domestic use only. The exceptions are speci-
fied under the headline “What is not covered
under this guarantee?” Within the guarantee
period, the costs to remedy the fault e.g. re-
pairs, parts, labour and travel will be cov-
ered, provided that the appliance is accessi-
ble for repair without special expenditure.
On these conditions the EU guidelines (Nr.
99/44/EG) and the respective local regula-
tions are applicable. Replaced parts become
the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will exam-
ine the product and decide, at its sole discre-
tion, if it is covered under this guarantee. If
considered covered, IKEA service provider or
its authorized service partner through its own
service operations, will then, at its sole dis-
cretion, either repair the defective product or
replace it with the same or a comparable
product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating in-
structions, incorrect installation or by con-
nection to the wrong voltage, damage
caused by chemical or electro-chemical re-
action, rust, corrosion or water damage in-
cluding but not limited to damage caused
by excessive lime in the water supply,
damage caused by abnormal environmen-
tal conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign ob-
jects or substances and cleaning or un-
blocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found dur-
ing a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then dam-
age to the product that occurs during this
delivery will be covered by this guarantee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the serv-
ice provider or its authorized service part-
ner will re-install the repaired appliance or
install the replacement, if necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist us-
ing our original parts in order to adapt the
appliance to the technical safety specifica-
tions of another EU country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local de-
mands. However these conditions do not limit
in any way consumer rights described in the
local legislation
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