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Chapter 9 When Problems Arise
Most problems can be prevented by simple weekly and monthly maintenance described
in "Keeping Your Jägermeister Machine Clean." The Jägermeister Tap Machine® is
very reliable, however every now and again something can go wrong. Most problems
are easily corrected without sending your tap to Tap Machine Inc. for repairs. While the
information provided here was accurate at the time of the initial printing, an up-to-date,
comprehensive troubleshooting guide and instructions can be found at
www.tapmachine.com
.
If you suspect your Tap Machine® is not operating properly, check the following
complaints and suggested resolutions as it applies to your problem. For additional
information go to www.tapmachine.com.
Frequent Questions
Note: These are only the most commonly asked questions and by no means every
conceivable question. If there are ever any questions that you have please contact the
Tap Machine service line at 1-800-713-8881.
Why do my bottle stoppers break?
Many times your Tap Machine® will be placed so the position of the bottles on
the machine is higher than where the person trying to take them out is standing. This
causes the person to angle the bottle and for the bottle stopper to break. The solution to
this problem is simple. When replacing the bottle lift straight up so as not to cause
undue stress on the bottle stopper.
Why is my Tap Machine® is not dispensing product?
Check the digital indicator on the upper right corner of the machine. If the “L” is
visible, the machine contains no Jägermeister. Refill the machine.
Why is my Tap Machine® leaking from the well?
The reason for this is that one or more of the bottle stoppers are damaged. You
should take the bottles off of your Tap Machine® and order new bottle stoppers. Note:
since the bottle stopper may not appear broken it is best to dispose of all the bottle
stoppers.
Why is my Tap Machine® not cooling?
Is the power switch in the “On” position? If it is, check the digital indicator on the
upper right corner of the machine. If the “L” is visible, the machine will not be cool. Refill
the machine with Jägermeister until the display change to “F” and the cooling system will
be operate.
How do I order parts for my Tap Machine?
All you have to do is call the Tap Machine service line at 1-800-713-8881 or log
on to our website at www.tapmachine.com and click on the “Replacement Parts” icon.