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Microwave Oven Care
General Cleaning
IMPORTANT: Before cleaning, make sure all controls are off and
the microwave oven is cool. Always follow label instructions on
cleaning products.
To avoid damage to the microwave oven caused by arcing due to
soil buildup, keep cavity, microwave inlet cover, cooking rack
supports, and area where the door touches the frame clean.
Clean with mild soap, water and a soft cloth or sponge, or as
indicated below.
■ Door and exterior: mild soap and water, or glass cleaner
applied to paper towel.
■ Control panel: sponge or soft cloth and water.
■ Stainless steel (on some models): mild soap and water, then
rinse with clean water and dry with soft cloth, or use stainless
steel cleaner.
■ Turntable: mild soap and water or dishwasher.
■ Convection rack: mild soap, water and washcloth. Dishwasher
cleaning is not recommended.
Troubleshooting
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
www.jennair.com
Microwave oven will not operate
Check the following:
■ Household fuse or circuit breaker
If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■ Magnetron
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%
cooking power. If water does not heat, try the steps in the
bullets below. If microwave oven still does not operate, call
for service.
■ Door
Firmly close door. On some models, if a packaging spacer is
attached to inside of the door, remove it, then firmly close door.
If a message about the door appears in the display, the door
has been closed for 5 minutes or more without the microwave
oven being started. This occurs to avoid unintended starting of
the microwave oven. Open and close the door, then start
the cycle.
■ Control
Make sure control is set properly. Make sure Control Lock is off.
Make sure Demo Mode (on some models) is off.
Arcing in the microwave oven
Check the following:
■ Soil buildup
Soil buildup on cavity walls, microwave inlet cover, cooking
rack supports, and area where the door touches the frame can
cause arcing. See “General Cleaning” in “Microwave Oven
Care” section.
Turntable alternates rotation directions
■ This is normal and depends on motor rotation at the beginning
of the cycle.
Odor and smoke coming from microwave oven during
convection cooking
■ This is normal for the first few convection cycles. The odor will
dissipate with repeated use.
Radio, TV or cordless phone interference
Check the following:
■ Proximity
Move the receiver away from the microwave oven, or adjust the
radio or TV antenna.
■ Soil
Make sure the microwave oven door and sealing surfaces are
clean.
■ Frequency
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while microwave
oven is on. Use a corded phone, a different frequency
cordless phone or avoid using these items during microwave
oven operation.