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Cleaning Method:
■ Nonabrasive plastic scrubbing pad and mildly abrasive
cleanser:
Clean as soon as the cooktop, grates and caps are cool.
■ Dishwasher (grates only, not caps):
Use the most aggressive cycle.
■ Gas Grate and Drip Pan Cleaner Part Number 31617 (not
included):
See the “Assistance or Service” section to order.
SURFACE BURNERS AND ELECTRONIC IGNITER
Surface Burners
See the “Sealed Surface Burners” section.
Electronic Igniter
Cleaning Method:
■ Clean the ceramic post with a cotton swab:
affresh
®
Kitchen and Appliance Cleaner Part Number
W10355010 (not included):
See the “Assistance or Service” section to order.
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
■ Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not operate
■ Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■ Is the control knob set correctly?
Push the knob in before turning it to a setting.
■ Are the burner ports clogged?
See the “Sealed Surface Burners” section.
Surface burner flames are uneven, yellow and/or
noisy
■ Are the burner ports clogged?
See the “Sealed Surface Burners” section.
■ Are the burner caps positioned properly?
See the “Sealed Surface Burners” section.
■ Is propane gas being used?
The cooktop may have been converted improperly. Contact a
service technician or see the “Assistance or Service” section.
Surface burner makes popping noises
■ Is the burner wet?
Let it dry.
Continuous sparking of igniter
■ Is a cross draft drawing the flame away from the igniter?
This is normal when a cross draft is present.
■ Is the power supply cord properly grounded/polarized?
See the Installation Instructions.
■ Is the burner base and/or cap positioned properly?
See “To Clean” in the “Sealed Surface Burners” section.
■ Has the control area been cleaned?
Excessive use of liquid cleaners in the control knob area may
cause continuous sparking. Let it dry.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See the “Cookware” section.
■ Is the control knob set to the proper heat level?
See the “Cooktop Controls” section.
■ Is the cooktop level?
Level the cooktop. See the Installation Instructions.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING