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If the appliance should become defective within the warranty
period and more than 30 days after date of purchase, do not return
the appliance to the store: often, our Consumer Service
Representatives can help solve the problem without having the
product serviced. If servicing is needed, a Representative can
confirm whether the product is under warranty and direct you to the
nearest service location.
If this is the case, bring the product, or send it, postage prepaid by
the user (all Kalorik customers are responsible for the initial shipment
back to the warranty center), along with proof of purchase and
indicating a return authorization number given by our Consumer
Service Representatives, to the authorized KALORIK Service Center
(please visit our website at www.KALORIK.com or call our Customer
Service Department for the address of our authorized KALORIK
Service Center).
If you send the product, please include a letter explaining the nature
of the claimed defect.
If you have additional questions, please call our Consumer Service
Department (please see below for complete contact information),
Monday through Friday from 9:00am - 6:00pm (EST). Please note
hours are subject to change.
If you would like to write, please send your letter to:
KALORIK Consumer Service Department
Team International Group of America Inc.
1400 N.W 159th Street, Suite 102
Miami Gardens, FL 33169 USA
Or call:
Toll Free: +1 888-521-TEAM / +1 888-KALORIK
Only letters can be accepted at this address above. Shipments and
packages that do not have a return authorization number will be
refused.