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Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Poor baking results • Many factors affect baking results. Make sure the proper oven rack position is used.
Center food in the oven and space pans to allow air to circulate. Allow the oven to
preheat to the set temperature before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time. If you feel the oven is too hot or cool, see
“Adjusting Oven Temperatures” on page 25.
Appliance is not level. • Be sure floor is level, strong, and stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can be lifted over
carpet.
• Gas line is hard-plumbed. Have a flexible CSA International approved metal appliance
connector installed.
Entire appliance does not operate. • Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric company
for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back
cover).
Oven portion of appliance does not
operate.
• Be sure regulator gas valve is turned to ON. See installation instructions.
• The time of day is not set. The time of day must first be set in order to operate the oven.
See “Setting Clock” on page 15.
• Be sure the oven controls are set properly for the desired function. See the “Oven
Controls” chapter starting on page 14 and review instructions for the desired cooking
function in this manual or see “Entire appliance does not operate” in this checklist.
Oven light does not work. • Be sure the oven light is secure in the socket. Also see “Replacing Oven Light (some
models)” on page 32.
Oven smokes excessively when
broiling.
• Incorrect setting. Follow the “Setting Broil” instructions on page 22.
•
Be sure oven door is closed when broiling.
• Meat too close to the broiler. Reposition the broil rack to provide proper clearance
between the meat and the broiler. Preheat the broiler for searing.
• Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges to
prevent curling, but do not cut into lean.
• Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.