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OCCURRENCE
Before You Call
POSSIBLE CAUSE/SOLUTION
Entire cooktop does not
operate.
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse.
If the problem is a circuit overload, have this situation corrected by a qualified electrician.
Wiring connection is not complete. Call 1-800-4-MY-HOME® for service (see back cover).
Power outage. Check house lights to be sure. Call your local electric company for service.
Surface element does not
heat.
No power to the appliance. Check steps under "Entire Cooktop Does Not Operate" in this
Before You Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot
or not hot enough.
incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source. If
you are not sure about this requirement call 1-800-4-MY-HOME® for service (see back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Food not heating evenly. Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Scratches or abrasions
on Ceramic glass
cooktop surface.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metal marks on Ceramic
glass cooktop surface.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.
Brown streaks and
specks on Ceramic
glass cooktop surface.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic
Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See Ceramic Glass Cooktop Cleaning &
Maintenance in this Use and Care Guide.
Areas of discoloration on Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
Ceramic glass cooktop creme. To avoid this occurrence use cookware with clean, dry bottoms.
surface.
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