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Before You Call • Solutions to common problems
Problem Solution
Oven smokes excessively when broiling. • Incorrect setting. Follow broiling instructions in Setting Oven Controls
section.
Be sure oven door is closed when broiling.
Meat too close to upper burner. Reposition the oven rack to provide proper
clearance between the meat & the upper burner. Preheat oven when
searing.
Meat not properly prepared. Remove excess fat from meat. Cut remaining
fatty edges to prevent curling, but do not cut into lean.
Grease has built up on oven surfaces. Regular cleaning is necessary when
broiling frequently. Old grease or food spatters cause excessive smoking.
Flames inside oven or smoking from oven • Excessive spillovers in oven. For example this will happen for pie
vent. spillovers or large amounts of grease left on the oven bottom. Wipe up
excessive spillovers before starting oven. If flames or excessive smoke are
present see Broil in Setting Oven Controls section.
Convection fan does not rotate.
• Allow 6 minutes for convection fan to start rotating after setting Convection.
• Oven door is open. Convection fan will turn off if oven door is opened when
Convection is active. Close oven door.
Flex Clean does not work. • Oven control not set properly. Review instructions in Flex Clean section.
Soil not completely removed after Flex • Flex Clean was interrupted. Review instructions in Flex Clean section.
Clean.
• Excessive spillovers on oven bottom. Remove before starting Flex Clean.
• Failure to clean soil from the oven frame, the door liner outside the oven
door gasket and the small area at the front center of the oven bottom.
These areas are not in the self-cleaning area, but get hot enough to burn
on residue. Clean these areas before the self-cleaning cycle is started.
Burned-on residue can be cleaned with a stiff nylon brush and water or a
nylon scrubber. Be careful not to damage the oven gasket.
Oven light does not work. • Be sure the oven light is secure in the socket. Also see Replacing oven light
in the Care & Cleaning section.
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