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SECTION 4
TROUBLESHOOTING
SITUATION SOLUTION
Brewer will not
brew when used
for the first time
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset the power outlets’ circuit breaker if necessary.
• Make sure that the Power Button has been turned on and the power
light is illuminated.
• The Brewer must be primed for use by filling the internal hot water tank before
the first brew. All brew size LED’s will be flashing on the LED Control Center.
(refer to page 6)
• Brew/ Drain switch must be at Brew position
• If Brewer is cold/frozen, wait for two hours for it to reach room
temperature before powering on.
Brewer will
not brew
• Brew/ Drain switch must be at Brew position
• After placing the K-Cup
®
portion pack in the K-Cup Holder, make sure that the
Handle is pushed all the way down securely and the back lit blue Brew Button
on the LED Control Center is flashing.
• If the blue light next to 'ADD WATER' on the LED Control Center is illuminated,
add water to Water Reservoir or make sure the Water Reservoir is seated
properly in its base.
• If the blue light next to 'ADD WATER' on the LED Control Center continues to
be on even after refilling, contact Customer Service at 1-888-CUP-BREW,
(1-888-287-2739).
Brewing a
partial cup
• If a prime sequence has been performed, without a cleansing brew, the first cup may
be “oversized”. The next cup brewed will be brewed to the proper selected size.
• The Exit Needle may be clogged. (refer to page 9).
• Clean K-Cup
®
Holder if necessary and rinse under faucet. (refer to page 9).
• A partial drain process may have occurred. The brewer will brew the next cup at the
selected size.
• The Water Reservoir may have been removed during brewing. Replace the Water
Reservoir and perform a cleansing brew.
• If the amber 'DE-SCALE' light is illuminated, descale the Brewer (refer to page 9).
• If you have repeated the descale procedure on your Brewer two times and the light
is still on, contact Customer Service at 1-888-CUP-BREW, (1-888-287-2739).
Brewer does not
have power
My brewer shuts
off automatically
• Check to make sure that the Auto Off Timer feature has not been set. If the green
light next to 'AUTO OFF' on the LED Control Center is illuminated, press the
black button to turn off the Auto Off Timer feature.
Drain process
notes:
• Drain / Brew Valve turned during a brew cycle: If this occurs, the brewing cycle is
immediately stopped. Recovery: The brew that immediately follows may provide
an improper volume, so perform a brew without a K-Cup
®
. The next brew will be of
the proper selected size.
• Drain / Brew Valve turned to ‘DRAIN’ and back to ‘BREW’: The brewer is smart
and knows if the Drain button has been pressed. If it has not been pressed, when
the valve is turned back to ‘BREW’, the brewer will not require a Prime.
• Drain / Brew Valve turned to ‘DRAIN’ and Drain button pushed, but tank not
emptied. To brew, a prime will be required and then perform a cleansing brew.
If any problems persist, contact Customer Service at 1-888-CUP-BREW (287-2739).