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The ice maker is not producing ice or not enough ice
■ Has the ice maker just been installed? Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled, the
ice maker should produce 70-120 cubes every 24 hours.
■ Is the freezer temperature cold enough to produce ice?
Wait 24 hours after hookup for ice production. See “Using the
Control(s),” depending on the model.
■ Is the wire shutoff arm in the OFF (arm up) position?
Lower the wire shutoff arm to the ON (arm down) position.
See “Ice Maker.”
■ Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See “Connect the Water
Supply.”
■ Does the ice maker mold have water in it or has no ice
been produced? Be sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See “Connect the Water Supply.”
■ Is an ice cube jammed in the ejector arm? Remove the ice
from the ejector arm with a plastic utensil. See “Ice Maker.”
■ Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
■ Is the control set correctly? If too little ice is produced, see
“Using the Control(s),” depending on the model.
■ Is there a water filter installed on the refrigerator? The
filter may be full or incorrectly installed. Depending on your
model, remove the water filter cartridge. See “Water Filtration
System.” Operate the dispenser. If the water flow increases
noticeably, your filter is full and needs to be replaced.
■ Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements.”
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice
■ Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
■ Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
■ Has food in the refrigerator been wrapped properly? See
“Refrigerator Features.”
■ Do the freezer and ice bin need to be cleaned? See
“Cleaning.”
■ Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
■ Is there a water filter installed on the refrigerator?
Gray or dark discoloration in ice indicates that the water
filtration system needs additional flushing. Run additional
water through the water dispenser to flush the water filtration
system more thoroughly, at least 2 to 3 gal. (8 to 12 L) or
5 minutes initially. Discard discolored ice.
The water dispenser will not operate properly
■ Has the water system not filled? The water system needs
to be filled the first time it is used. Use a sturdy container to
depress the water dispenser until water begins to flow.
Dispense and discard 2 to 3 gal. (8 to 12 L) of water. This will
take approximately 5 minutes and will help clear air from the
line. Additional flushing may be required in some households.
See “Water Dispenser.”
■ Is the water shutoff valve not turned on or the water line
connected at the source? Be sure the water shutoff valve is
turned on and the water source is connected to the
refrigerator. See “Connect the Water Supply.”
■ Is the water shutoff valve clogged or incorrectly installed?
See “Connect the Water Supply.” If clogging or installation is
not a problem, call for service or contact a plumber.
■ Is there a kink in the home water source line? If you find or
suspect a kink in the water line, contact a licensed, qualified
plumber.
■ Is there a water filter installed on the refrigerator? The
filter may be clogged or incorrectly installed. First, check the
filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
■ Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements.”
Water flow from the dispenser decreases noticeably
■ Is there a water filter installed on the refrigerator? The
filter may be full or incorrectly installed. Depending on your
model, remove the water filter cartridge. See “Water Filtration
System.” Operate the dispenser. If the water flow increases
noticeably, your filter is full and needs to be replaced.
Water leaking from the dispenser
■ Is the glass not being held under the water dispenser long
enough? Hold the container under the water dispenser 2 to
3 seconds after releasing the dispenser lever. Water may
continue to dispense during this time.
■ Is there a water filter installed on the refrigerator? The
water filtration system may have air in the lines, causing water
to drip. Additional flushing may help clear air from the lines.
Normal dispenser use should flush air from the lines within
24 to 72 hours.