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Troubleshooting
POSSIBLE CAUSE
The unit is not wired into a live circuit
with proper voltage.
A household fuse has blown or a
circuit breaker has tripped.
A household fuse has blown or a
circuit breaker has tripped.
You are not setting the control knobs
correctly.
You are not pushing in before turning.
The cooktop is not level.
The pan used is not the correct type
or size.
Cookware does not fit the surface unit
being used.
SOLUTION
Wire the unit into a live circuit with proper
voltage. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Replace household fuse or reset circuit
breaker.
Push control knobs in before turning to a
setting.
Push control knob(s) in before turning to a
setting.
Level cooktop. (See Installation Instructions.)
Refer to a reliable cookbook for
recommended pan type and size.
Pan should be the same size or slightly
larger than surface unit being used.
PROBLEM
Nothing will operate
The surface units
will not operate
Control knob(s) will
not turn
Cooking results
are not what you
expected
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the
suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see
“Requesting Assistance or Service” on page 13 (in the U.S.A.), or on page 14 (in Canada).