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Requesting Assistance or
Service
If you need assistance or service in the U.S.A.:
Call the KitchenAid Consumer Assistance
Center toll free: 1-800-422-1230.
Our consultants are available to
assist you.
When calling:
Please know the purchase date, and the complete
model and serial number of your appliance (see the
“A Note to You” section). This information will help
us to better respond to your request.
Our consultants provide assistance with:
•
Features and specifications on our full line of
appliances.
•
Installation information.
•
Use and maintenance procedures.
•
Accessory and repair parts sales.
•
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
•
Referrals to local dealers, service companies, and
repair parts distributors.
KitchenAid designated service technicians
are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the
United States.
To locate the KitchenAid designated service
company in your area, you can also look in your
telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we
recommend that you only use factory specified
parts. These parts will fit right and work right,
because they are made with the same precision
used to build every new KITCHENAID* appliance.
To locate factory specified replacement parts in
your area, call our Consumer Assistance Center
telephone number or your nearest designated
service center.
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save you the
cost of a service call. If you still need help, follow these instructions.
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