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Before calling for assistance or service, please check 'q'roubleshooting" on
pages 24-25. It may save you the cost of a service call. If you still need help,
follow these instructions.
If you need assistance or service
in the U.S.A....
Call the KitchenAid Consumer Assistance
_ enter toll free:
1-800-422-1230.
When calling:
Please know the purchase
date, and the complete model
and serial number of your appliance (see
page 2). This information will help usto
better respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line
of appliances.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Do-it-yourself repair help.
• Specialized customerassistance (Spanish
speaking, hearingimpaired,limitedvision,etc.).
• Referrals to local dealers, service
companies, and repair parts distributors.
KitchenAid service technicians are
trained to fulfill the product warranty and
provide after-warranty service, anywhere in
the United States.
To locate the authorized KitchenAid
service company in your area, you can also
look in yourtelephone directory Yellow Pages.
If you need replacement parts ...
If you need to order replacement parts, we
recommend that you only use factory
authorized parts. These parts willfit right
and work right, because they are made with
the same precision used to build every new
KITCHENAID* appliance. To locate factory
authorized replacement parts in your area,
call our Consumer Assistance Center
telephone number or your nearest authorized
service center.
For further assistance ...
If you need further assistance, you can write to
KitchenAid with any questions or concems at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
If the dealer, authorized servicer, and KitchenAid
have failed to resolveyour problem, you
can contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a group
of independent consumer expe_'s that voices
consumer views at the highest levels of the
major appliance industry. MACAP will in tum
inform us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606