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■ On some models, has a delay start Self-Clean cycle been
set? See “Self-Cleaning Cycle” section.
■ Has a delay start been set? See “Timed/Delay Cooking”
section.
Oven cooking results not what expected
■ Is the range level? Level the range. See the Installation
Instructions.
■ Is the proper temperature set? Double-check the recipe in
a reliable cookbook.
■ Is the proper oven temperature calibration set? See “Oven
Temperature Control” section.
■ Was the oven preheated? See “Baking,” “Broiling,”
“EasyConvect™ Conversion,” “Convection Bake,”
“Convection Roast” or “Convection Broil” section.
■ Is the proper bakeware being used? See “Bakeware”
section.
■ Are the racks positioned properly? See “Positioning Racks
and Bakeware” section.
■ Is there proper air circulation around bakeware? See
“Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan? Check that
batter is level in the pan.
■ Is the proper length of time being used? Adjust cooking
time.
■ Has the oven door been opened while cooking? Oven
peeking releases oven heat and can result in longer cooking
times.
■ Are baked items too brown on the bottom? Move rack to
higher position in the oven.
■
Are pie crust edges browning early?
Use aluminum foil to
cover the edge of the crust and/or reduce baking temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230 or visit our website at www.kitchenaid.com.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Accessories U.S.A.
To order accessories, call the KitchenAid Customer eXperience
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.kitchenaid.com/
cookingaccessories. Portable appliances, bakeware, cookware,
gadgets and textiles are also available.
KitchenAid
®
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 4396920
KitchenAid
®
Stainless Steel Wipes
(stainless steel models)
Order Part Number 8212510
Cooktop Care Kit
(ceramic glass models)
(includes cleaner, protectant, scraper, and applicator pads)
Order Part Number 31605
affresh™ Cooktop Cleaner
(ceramic glass models)
Order Part Number W10355051
affresh™ Kitchen and Appliance Cleaner
Order Part Number W10355010
Cooktop Cleaner
(porcelain or glass cooktop surfaces)
Order Part Number 31464
Cooktop Protectant
(porcelain or glass cooktop surfaces)
Order Part Number 31463A
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Brick Pizza Stone
Order Part Number 4378577
Broiler Pan and Roasting Rack
Order Part Number W10123240
www.kitchenaid.com/broilerpan