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Display shows messages
■ Is the display showing “SET CLOCK”? There has been a
power failure. Clear the display. See “Oven Displays” section.
On some models, reset the clock, if needed. See “Clock/
Timer Display” section.
■ Is the display showing a letter followed by a number?
Press OFF to clear the display. See “Oven Displays” section.
If it reappears, call for service. See “Assistance or Service”
section.
On some models, convection fan does not operate
■ Does display show the fan turning, but the fan does not
operate?
There will be a brief delay of the fan operation after the start
of a convection function.
■ Is the convection broil function being used?
The fan will cycle on and off throughout convection broil
operation.
■ Is the oven door open?
Opening the oven door during a convection function will stop
the fan.
Self-Cleaning Cycle will not operate
■ Is the oven door open?
Close the oven door all the way.
■ Has the function been entered?
See “Self-Cleaning Cycle” section.
■ On some models, has a delay start Self-Clean cycle been
set?
See “Self-Cleaning Cycle” section.
■ Has a delay start been set?
See “Timed Cooking” section.
Oven cooking results not what expected
■ Is the appliance level?
Level the appliance. See the Installation Instructions.
■ Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
■ Is the proper oven temperature calibration set?
See “Oven Temperature Calibration” section.
■ Was the oven preheated?
See “Bake,” “Broil,” “EasyConvect Conversion,” “Convection
Bake,” or “Convection Roast” section.
■ Is the proper bakeware being used?
See “Bakeware” section.
■ Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
■ Is the proper length of time being used?
Adjust cooking time.
■ Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
■ Are baked items too brown on the bottom?
Decrease oven temperature 15°F to 25°F (5°C to 15°C) or
move rack to higher position in the oven.
■ Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.