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Customer Service
If none of the above possible causes apply, and
you cannot rectify the fault yourself, contact your
nearest customer service representative. Indicate
the type (1) of appliance, service number (2) and
the appliance/serial number (3) as indicated on the
model plate. The model plate is located on the left-
hand inside wall.
Appliance Information
Record this information when the appliance is
installed.
Type Designation: _________________________
Service Number: __________________________
Appliance/Serial Number: ___________________
Date of Purchase: _________________________
Where Purchased: _________________________
Problem Possible Cause and Remedy
Your appliance is designed and manufactured for a long life and reliable operation.
If a problem occurs during operation, check whether it is due to an operating error. Please note that even
during the warranty period, some repair costs may be your responsibility.
You may be able to correct the following faults by checking the possible causes yourself:
Motor seems to
run too long
- Is the ambient temperature too hot? See Safety Regulations.
- Has the appliance been opened too often or left open too long?
F3, F4 or HE appears in
the display
The temperature is
not cold enough
Appliance does not work;
display is off
Loud running noise
The appliance has a fault. Contact your nearest customer service rep-
resentative, indicate the type of appliance, index and appliance/serial
number.
- Is the appliance turned on properly?
- Is the power cord properly inserted in the outlet?
- Is the circuit breaker or fuse in operating condition?
- Is the temperature setting correct? See Setting the Temperature.
- Has an excessive amount of fresh food been placed in the appliance?
- Does a separately installed thermometer show the correct reading?
- Is the ventilation system working properly?
- Is the appliance set up too close to a heat source?
- Is the appliance placed firmly on the floor, or does the compressor
cause nearby items of furniture or objects to vibrate?
Ad appears in the display
Manually activate the defrost function once. See section entitled
“Activating the defrost function manually” - page 13.
If Ad continues to be displayed once defrosting has finished, the
appliance has a fault. In this case, contact the customer service
representative.