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Problem Possible cause Remedy
The external side
panels of the
appliance feel
warm.
The warmth created by the
evaporator is used to
prevent condensation.
Food has frozen
together.
^
Use a blunt instrument,
e.g. a spoon handle or
plastic scraper, to prise it
apart carefully.
There is a thick
layer of ice in the
freezer.
The door is not properly
closed.
^
Defrost and then clean the
freezer.
Too thick a layer of ice
reduces efficiency and
increases energy
consumption.
You cannot switch
the appliance off.
The lock has been
activated.
^ Deactivate the lock (see
"Customising settings - To
deactivate the lock").
Problem solving guide
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