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Preparing / Dispensing problems
No beverage is prepared although there are coffee capsules in the carousel
and there is enough water in the water tank.
Possible fault Solution
–
The water tank is not sitting
properly in the appliance.
–
A coffee capsule is jammed
in the carousel.
–
Reseat the water tank.
–
Open the appliance door.
–
Pull the carousel tray out, lift out the capsule
carousel and make sure all capsules can
move easily.
–
Reinsert the carousel in the tray and push it all
the way in.
– Close the door.
No hot water or steam is dispensed from the steam valve.
Possible fault Solution
– The water tank is not sitting
properly in the appliance.
– The steam valve is blocked.
– Reseat the water tank.
– Open the appliance door.
– Press the steam lever down and pull off the
rubber sleeve.
–
Using the small end of the provided tool
unscrew the top of the steam valve
counterclockwise.
–
Clean the tip and screw it on again.
Steam and coffee / espresso cannot be prepared simultaneously.
Possible fault Solution
The steam heating system is
turned off.
If the steam system is turned off steam and
coffee cannot be dispensed at the same time.
To turn the steam system on, see "Settings -
Steam system".
Frequently asked questions
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