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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Using a Headset
Note: Your system administrator may have enabled full-time headset operation on your telephone.
Telephones with full-time headset operation enabled must be operated only with headsets.
Telephones that are not programmed for full-time headset operation should be programmed with a
Headset feature key to allow you to switch between handset and amplified headset (no feature
control switch) operation.
Switching between handset and headset mode when using a Headset with Feature Control Switch
can be accomplished by connecting or disconnecting the headset at the quick-disconnect plug on
the headset cord, but you should also disable headset operation if the handset will be used for an
extended period of time.
A headset can be used either in regular answer mode or with the Auto Answer feature
programmed.
Most headsets are installed using the same jack that the handset plugs into. Mitel Networks
Headsets with Feature Control Switch (PN 9132-800-500-NA/ 9132-800-501-NA) plugs into the
dedicated headset jack (the jack nearest the front of the set).
Installing a Headset (no Feature Control Switch)
To install the headset for your use
1. When the telephone is not in use, lift the handset from the cradle and carefully turn the set
upside down.
2. Unplug the handset cord where it connects to the telephone.
3. Plug in the headset cord in the same place.
4. Set the telephone upright and press the Headset feature key.
5. Store your handset in a safe place.
To return to handset operation
1. When the telephone is not in use, lift the handset from the cradle and carefully turn the set
upside down.
2. Unplug the headset cord where it connects to the telephone.
3. Plug in the handset cord in the same place.
4. Set the telephone upright and return the handset to the cradle.
5. Press the Headset feature key.
6. Store your headset in a safe place.
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