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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
iv
Taking a Break from Calls (Make Busy Feature)............................................................... 16
Activating Make Busy ....................................................................................................................16
Removing Make Busy....................................................................................................................16
Queue Threshold Alert...................................................................................................................16
Group Presence.................................................................................................................17
Visual Indications............................................................................................................... 18
Audible Indications.............................................................................................................18
Displaying Queue Status ................................................................................................... 19
Personal Directory .............................................................................................................20