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Guarantee/Customer Service
Standard Guarantee Conditions
We, Electrolux, undertake that if within 12
months of the date of the purchase this
Electrolux appliance or any part thereof is
proved to be defective by reason only of faulty
workmanship or materials, we will, at our
option repair or replace the same FREE OF
CHARGE for labour, materials or carriage on
condition that:
• The appliance has been correctly installed
and used only on the electricity supply
stated on the rating plate.
• The appliance has been used for normal
domestic purposes only, and in
accordance with the manufacturer’s
instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not
authorised by us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee
• Any appliance or defective part replaced
shall become the Company’s property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage or calls resulting from
transportation, improper use or neglect,
the replacement of any light bulbs or
removable parts of glass or plastic.
• Costs incurred for calls to put right an
appliance which is improperly installed or
calls to appliances outside the United
Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer that
are not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring service,
or if you wish to purchase spare parts, please
contact your local Service Force Centre by
telephoning
0870 5 929 929
Your telephone call will be automatically
routed to the Service Force Centre covering
your postcode area.
For the address of your local Service Force
Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please
ensure you have read the details under the
heading “Something not working”.
When you contact the Service Force Centre
you will need to give the following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for in
guarantee service calls.