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This guarantee is valid in the UK and Ireland only. It is in
your interest to retain the retailers receipt as proof of purchase.
Please quote the following information if the product develops a
fault. These numbers can be found on the base of the product.
Model No. Serial No.
All Morphy Richards Products are individually tested before
leaving the factory. In the unlikely event of any appliance proving
to be faulty within 28 days of purchase it should be returned to the
place of purchase for it to be replaced.
If the fault develops after 28 days and within 24 months of
original purchase, you should contact the helpline number quoting
Model number and Serial number on the product, or write to the
address below. You will be asked to return the product (in secure,
adequate packaging) to the address below along with a copy of
proof of purchase. Subject to the exclusions set out below (see
‘Exclusions’) the faulty appliance will then be repaired or replaced
and dispatched usually within 7 working days of receipt.
If for any reason this item is replaced during the 2 year
guarantee period, the guarantee on the new item will be calculated
from original purchase date. Therefore it is vital to retain your
original till receipt or invoice to indicate the date of initial purchase.
To qualify for the 2 year guarantee the appliance must have
been used according to the manufacturers instructions. For example
kettles should have been regularly descaled or an iron cord should
have been stored as recommended by the instructions.
EExxcclluussiioonnss
Morphy Richards shall not be liable to replace or repair the
goods under the terms of the Guarantee where:
1 The fault has been caused or is attributable to accidental use,
mis-use, negligent use or used contrary to the manufacturers
recommendations or where the fault has been caused by power
surges or damage caused in transit.
2 The appliance has been used on a voltage supply other than
that stamped on the products.
3 Repairs have been attempted by persons other than our service
staff (or authorised dealer).
4 Where the appliance has been used for hire purposes or non-
domestic use.
5 Morphy Richards are not liable to carry out any type of servicing
work, under the guarantee.
6 Plastic filters for all Morphy Richards kettles and coffee makers
are not covered by the guarantee.
This guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This guarantee is offered as an
additional benefit and does not affect your statutory rights as a
consumer.
The After Sales Division, Morphy Richards Ltd, Mexborough, South Yorkshire, England, S64 8AJ
Helpline (office hours): UK (local rate) 08450 777700, Republic of Ireland 1800 409119
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