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TROUBLESHOOTING YOUR COFFEEMAKER
Your Oster® Coeemaker has been carefully designed to give you many years of trouble-
free service. In the unlikely event that your new coeemaker does not operate satisfactorily,
please review the following potential problems and try the steps recommended BEFORE
you call an Authorized Oster Service Center.
PROBLEM POSSIBLE CAUSE SOLUTION
THE ON LIGHT
DOES NOT LIGHT
UP
The appliance is unplugged PLUG UNIT IN.
There’s a power outage WAIT FOR POWER TO BE RESTORED
THE COFFEE IS NOT
BREWING
The appliance is unplugged PLUG UNIT IN
There’s a power outage WAIT FOR POWER TO BE RESTORED.
The water resvoir is empty. CHECK THE WATER LEVEL
The lter basket is not properly
inserted
INSERT FLTER BASKET CORRECTLY
The decanter is not placed all the
way in on the warming plate
PLACE DECANTER CORRECTLY ON WARMING
PLATE
THE COFFEEMAKER
ONLY BREWS WATER
There are no coee grounds in the
lter basket
ADD THE DESIRED AMOUNT OF COFFEE
THE COFFEEMAKER
BREWS SLOWLY
The coeemaker needs cleaning CLEAN COFFEEMAKER AS DESCRIBED IN
“CLEANING AND MAINTAINING” SECTION.
THE FILTER BASKET
OVERFLOWS
The lter basket is not properly
inserted.
INSERT FILTER BASKET CORRECTLY.
The decanter s not placed all the
way in on the warming plate.
PLACE DECANTER CORRECTLY ON WARMING
PLATE
The decanter lid is not on decanter. PLACE LID ON THE DECANTER
Too many coee grounds were
placed in the lter
REMOVE FILTER, DISCARD GROUNDS. IF
PAPER FILTER. REPLACE. IFPERMANENT
FILTER, RINSE. BEGIN BREWING PROCESS
AGAIN.
The decanter was removed from
the warming place for more than
30 seconds
TURN OFF AND UNPLUG THE UNIT. ALLOW
TO COOL WIPE UP THE SPILL. DO NOT SET
HOT DECANTER BACK ON THE WET WARMING
PLATE OR IT MIGHT CRACK
THE COFFE IS NOT
HOT
There’s a power outage WAIT FOR POWER TO BE RESTORED.
Auto SHUT OFF has been activated. FOR BEST RESULTS, BREW A FRESH POT OF
COFFEE.
THE COFFEE TASTES
BAD
Coee grounds other than for an
automatic drip coeemaker were
used.
USE COFFEE GRIND RECOMMENED FOR
AUTOMATIC DRIP COFFEEMAKERS.
The ground coee to water ratio
was unbalanced.
USE CORRECT GROUND COFFEE TO WATER
RATIO.
The coeemaker needs cleaning. CLEAN COFFEEMAKER AS DESCRIBED IN
“CLEANING AND MAINTAINING YOUR
COFFEEMAKER”SECTION
THE GROUNDS ARE
IN THE COFFEE
The lter is not properly seated in
the basket.
SEAT FILTERE PROPERLY WITHIN THE FILTER
BASKET
The lter collapsed. REMOVE FILTER AND REPLACE.
Do you still have questions? You can call us toll-free at the OSTER® Consumer Service
Department, 1-800-667-8623 or you can visit us at www.oster.com.
SERVICE AND MAINTENANCE
Replacement Parts
• Decanters - You can usually purchase a replacement decanter from the store where
you purchased your coeemaker. If you are unable to nd a replacement, please call
1-800-667-8623 in Canada or 1-800-672-6333 in the U.S. for information on where you
can nd a store that carries replacement decanters.
Repairs
If your coeemaker requires service, do not return it to the store where you purchased it. All
repairs and replacements must be made by Oster or by an authorized Oster® Service Center.
If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers
to nd the location of the nearest authorized service center:
U.S. 1-800-458-8407
Canada 1-800-667-8623
You may also visit our website at www.oster.com for a list of service centers.
To assist us in serving you, please have the coeemaker model number and date of
purchase available when you call. The model number is on the bottom of the coeemaker.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a description
of the problem.