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Assistance
For assistance call toll free: 1-866-4SENSEO (1-866-473-6736) or visit
our website: www
.senseo.com.
Authorized Norelco Service Location information is available 24 hours
a day, 7 days a week.
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Troubleshooting guide
If you experience a problem with your Philips Senseo coffee machine,
you may find the solution in the table below. If the table does not
provide the solution to your problem or if you have a question, see the
chapter 'Assistance'.
Solution
You need to flush the coffee machine. See 'Preparing the machine for
use'.
You are using the Senseo coffee machine at an altitude higher than
2200 m/6800 ft. above sea level.This has caused the water in the
machine to start boiling before it has reached the required
temperature, which prevents the machine from functioning properly.
Switch the machine off and do not use it at altitudes higher than 2200
m/6800 ft. above sea level.
The coffee machine must be flushed with water before using it for the
first time, so that the boiler will be completely filled with water. Flush
the coffee machine (see 'Preparing the machine for use') before you
start brewing coffee.
Make sure that the water reservoir has been properly placed;
Make sure that there is enough water in the water reservoir (water
level above the ° MIN level if you want to brew one 4.0 oz. cup and
above °° if you want to brew one 8.0 oz. mug or two 4.0 oz. cups);
Make sure that the ambient temperature is not lower than 10cC/50cF.
If it is lower, the appliance will not function properly.
Make sure that the lid is properly closed (the lever must be properly
locked);
Make sure that the water reservoir has not been filled beyond the
MAX level;
Make sure that the hole in the center of the coffee pod holder is not
clogged. If it is, unclog the hole by holding the coffee pod holder under
a running tap. If necessary, you can use a soft brush, pin or a toothpick
to unclog the hole;
Make sure the coffee pod(s) has/have been put properly in the center
of the coffee pod holder with the flat Senseo side up;
Make sure the sealing ring has not gotten stuck under the edge of the
metal distribution disk (see drawing at the beginning of these
instructions for use);
Make sure that the drip tray does not overflow. It is unlikely that it will
overflow, but it is easier to empty when half full than full.
Problem
The indicator light continues to blink slowly
The Senseo coffee machine does not
produce coffee when used for the first time
The indicator light continues to blink rapidly
Water leaks from the coffee machine