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6. Troubleshooting
IMPORTANT: If your fridge-freezer does not appear be operating properly, please refer to the checklist below before
contacting Consumer Services.
My fridge-freezer does not appear to be working /
there is no power to my appliance
• Check that the plug is fully inserted into the power
socket.
• Check that there is power to your mains supply (e.g.
that there has not been a power cut or that the fuse
has not blown).
• Check that the thermostat inside the appliance has
not been turned to the OFF position.
• Check that your mains supply voltage, corresponds
to the voltage stated on the rating plate of your
appliance.
My fridge-freezer appears to be performing poorly
• Check that the appliance is not overloaded and that
food has not been packed too tightly into it.
• The thermostat setting is too low: you should turn
the thermostat up higher.
• Make sure that the door is closing properly and that
the door has not been opened for a long period in
error.
• Make sure that there is sufficient ventilation for your
appliance.
My fridge-freezer is noisy
• The refrigerant gas that circulates the pipework of
the appliance may make a slight noise, even if the
compressor is not running.
• If the noise worsens or the appliance gets louder
than normal check that it is levelled off correctly, that
nothing is touching the rear of the freezer and that
nothing placed inside the appliance is rattling.
Ice has formed on the inner back wall of my fridge
• Check that food has not been pushed too far back
inside the appliance, so that it is in contact with the
inner back wall.
IMPORTANT: It is normal to get some ice droplets
forming on the back wall of the appliance. The
formation of ice droplets does not indicate an
appliance fault.
There is water in the base of the fridge or leaking out of
the fridge
• See ‘The Defrost Drain Hole‘ section in ‘Cleaning and
Maintenance’.
IMPORTANT: If your appliance appears not to be operating
correctly, then you should disconnect it from your mains
supply and then contact Consumer Services.
DO NOT ATTEMPT TO REPAIR THE APPLIANCE
YOURSELF.
Please note that if an engineer is asked to attend while
the product is under guarantee and nds that the
problem is not the result of an appliance fault, then you
may be liable for the cost of the call out charge.
The appliance must be accessible for the engineer
to perform any necessary repair. If your appliance is
installed in such a way that an engineer is concerned that
damage will be caused to the appliance or your kitchen,
then he will not complete a repair.
This includes situations where appliances have been tiled
in, sealed in with sealant or any installation other than
the one specied has been completed.
Please refer to the conditions of guarantee that appear on
the warranty card that you receive with the appliance.